You can find answers to our most frequently asked questions, here. But if you do have any other questions, drop us a message and we'll get back to you.
Langstone Quays' FAQs
Frequently asked questions
General
Do you offer electric vehicle charging points?
Sadly, we don't currently have any electric vehicle charging points at Langstone Quays.
Can I store my luggage if I arrive before check-in or leave after check-out?
Yes, that’s no problem. We can store luggage at the main reception at Langstone Quays.
Do you offer a lost-and-found service for forgotten items?
Yes, our guests’ lost property is logged and stored at our reception at Langstone Quays.
Is the property cashless, or do you accept cash payments?
We don't accept cash at Langstone Quays, but payments can be made by card or contactless methods.
Is parking available?
Langstone Quays has plenty of complimentary parking which is easily accessible. There's no need to pre-book.
Do you offer a transfer service?
Sadly, we don't offer a shuttle or transfer service at Langstone Quays. We're more than happy to organise a taxi for you, just speak to the team at the front desk.
Is WiFi included?
Complimentary WiFi is available across Langstone Quays.
Is the hotel accessible?
Langstone Quays is accessible to guests using wheelchairs throughout the terraces, public areas, restaurants, bedrooms and function rooms.
Is the hotel child-friendly?
Langstone Quays is a child-friendly resort. We have highchairs and cots for guests to use, dedicated swim times, and our Waterside restaurant offers a children's menu.
Rooms
Are there USB charging points in the rooms?
The majority of rooms at Langstone Quays include USB charging points. USB plugs can be borrowed from reception.
Can I request late check-out?
Of course! At Langstone Quays, you can request late check-out up to 1pm before your stay or while you're here, and we'll do our best to accommodate.
What are the check-in/check-out times?
Check in any time from 15:00 and check out any time before 11:00 (unless otherwise specified). You can purchase early check-in or late check-out — speak to Langstone Quays' reception team to enquire about this.
Do you offer a wake-up service?
We offer a complimentary wake-up call service at Langstone Quays. Please let a team member know before you go to bed and we will be sure to wake you at your preferred time.
What is the cancellation policy?
Cancellation and prepayment policies may vary based on your selected accommodation at Langstone Quays. Please check the applicable terms when booking your stay.
Club
Are there private changing facilities available?
Yes, at Langstone Quays, private and family-sized changing areas are available for your use.
Can I bring a guest to the club?
Of course! You can bring a guest to the club at Langstone Quays. We offer guest passes for members, which can be arranged with our club team prior to your visit.
Celebrations & weddings
Can you recommend local florists, photographers, or other suppliers?
Of course. We have several dedicated local suppliers who we have great relationships with. Speak to Langstone Quays' team for more information.
Are there any restrictions on live music or entertainment?
At Langstone Quays, some finish times and volume levels are set. Please ask your wedding coordinator for more information.
Can we use our own decorations, or do you provide them?
We do have a selection onsite at Langstone Quays, but you are more than welcome to bring along your own! Your wedding coordinator will run through all your requirements as part of your appointments.
Do you offer special rates for wedding guest accommodation?
Yes, we do! All our wedding couples at Langstone Quays can take advantage of 10 bedrooms with a 10% discount on the best available rate.
Meetings
Can I arrange for branded materials or signage to be displayed?
Yes, of course. Get in touch with the team at Langstone Quays and we can discuss this.
Do you provide notepads, pens, and other stationery?
Yes, we do. Notepads, pens and stationery are included in your delegate package at Langstone Quays.
