Accessible to all...

Lion Quays Getaway

We believe that our facilities and services should be easily accessible to all, regardless of your level of ability.  We have compiled this guide to assist you in viewing the available options and support we have in place to make your stay or visit hassle free and enjoyable.

Our aim is to remove any trepidation you may experience.  If there is any way in which you feel we can improve the information we have provided here, please feel free to contact us at your convenience.

We look forward to welcoming you to the resort.

 

Use the buttons below to jump directly to accessibility information relevant to your visit.

Scenarios

Two Night Getaway Stay Discovery Full Day

SCENARIO 1

Going swimming

Guests wishing to use the swimming pool can access the leisure facilities via step-free routes from the main areas of the hotel. The pool area includes level access to changing facilities, and our team is available to assist if required. If you have specific needs relating to pool access, changing areas, or support while using the facilities, we recommend contacting the hotel in advance so we can discuss the most suitable arrangements for your visit.

SCENARIO 2

Attending an event in the Lion Suite

The Lion Suite is accessible via step-free routes and lift access where required. The space is designed to accommodate wheelchair users, with level flooring and flexible seating layouts depending on the event setup. Accessible toilet facilities are located nearby. If you are attending a wedding, conference, or other event and have particular access requirements — for example relating to seating, circulation space, or arrival and departure — our events team will be happy to provide further guidance ahead of time.

SCENARIO 3

Going for a drink in the bar

The hotel bar is located on the ground floor and is accessible without steps. There is level access throughout the space, with a variety of seating options available. Our staff are happy to assist with seating, ordering, or any other support you may need during your visit. If you prefer a quieter area or have specific accessibility requirements, please speak to a member of the team who will do their best to accommodate you.

Use the buttons below to jump directly to accessibility information relevant to your visit.

Accessibility Statement – Lion Quays Resort

At Lion Quays Resort, we are committed to providing a welcoming and inclusive experience for all our guests. We recognise that everyone’s access needs are different, and we aim to offer clear, honest information so you can decide whether our facilities are right for you.

This accessibility overview is designed to give practical details about our hotel layout, bedrooms, bathrooms, public areas, and facilities. Where possible, we have included measurements and descriptions to help guests plan their stay with confidence.

Our Facilities

Lion Quays Resort offers step-free access to many public areas, including reception, restaurants, bars, and function spaces. Lifts are available to access guest accommodation and other floors, and accessible parking spaces are provided close to the main entrance.

We have a small number of adapted bedrooms designed to support guests with reduced mobility. These rooms include wider doorways and adapted bathroom facilities. Further details, including measurements, are provided elsewhere on this page.

Accessible toilet facilities are available in public areas of the hotel.

Sensory and Hidden Disabilities

We understand that accessibility is not limited to physical access. Our team is happy to assist guests with a range of sensory or hidden disabilities wherever possible.

If you have specific requirements — for example, relating to hearing, vision, neurodiversity, or cognitive access — we encourage you to contact us in advance so we can discuss how best to support you during your stay.

Assistance dogs are welcome throughout the hotel in line with UK equality legislation.

Assistance and Support

Our staff are trained to offer assistance where required and will always do their best to help. If you need support with luggage, wayfinding, seating, or any other aspect of your visit, please speak to a member of the team.

We strongly recommend contacting us before your arrival if you have any access requirements or questions that are not fully answered on this page. This allows us to provide personalised advice and ensure appropriate arrangements can be made where possible.

Contact Us

If you would like further information about accessibility at Lion Quays Resort, or if you wish to discuss your individual needs, please contact us:

Telephone:  01691 684 300

Email:  lqreception@lionquays.co.uk

We welcome feedback and are continually working to improve the accessibility of our facilities and services.

Commitment to Improvement

Accessibility is an ongoing process. We regularly review our facilities and information to identify opportunities for improvement and to better meet the needs of our guests.

Parking

The parking area consists of over 400 spaces, with allocated accessible spots near to the main entrance, waterside restaurant, function room,  and the leisure club/spa entrance.

PARKING

Front car park accessible bay

There are three bays located in the front car park, which consist of space around for wheelchairs. These bays are located **' (**m) to the main entrance doors.

PARKING

Access

The entrance to main reception to the double-width doors is level access to the tarmac surface.

PARKING

Leisure club car park accessible bays

There are *** bays located in the car park, which consist of space around for wheelchairs. These bays are located ***' (**m) to the leisure club automatic entrance doors.

Lifts

There is a lift from the main lobby in the club building to the spa level.

We also have a lift to all floors in the hotel building.

LIFTS

Main hotel building lift

The lobby platform lift is located near to the Front Desk and provides access to the lower ground floor bar area.

> The lift is 57" (147cm) deep

> The height of decent is 21" (53cm)

> The lift door is 32" (81cm) wide

LIFTS

Spa building lift

The lift is located off the main reception area and provides access to the first floor spa reception and gym.

> The lift is 56" (142cm) deep

> The height of decent is 12' (3.6m)

> The lift door is 35" (89cm) wide

Accessible lavatories

Accessible lavatories are located in the main reception area, Spinnaker function room, Winchester function room, Leisure Club and Accessible bedrooms.

ACCESSIBLE LAVATORIES

Reception accessible lavatory

The accessible lavatory is located 9' (3m) pass the Front Desk on the ground floor.

The entrance door is 31" (79cm) wide.

ACCESSIBLE LAVATORIES

Lion Suite function room accessible lavatory

The accessible lavatory is located off of the Lion Suite function room on the first floor.

The entrance door is 35" (89cm) wide.

ACCESSIBLE LAVATORIES

Spa building accessible lavatory

The accessible lavatory is located **'(**m) from the main doors and on the ground floor.

The entrance door is 31" (79cm) wide.

Accessible Room XX

Located on the ground floor with direct access to the Front Desk

ACCESSIBLE ROOM ***

The main access door to this room is 34' (87cm) wide.

The bathroom door is 38' (97cm) wide.

The height of the toilet is 18" (46cm).

The height of the sink is 31" (79cm).

The depth of the bath is 12" (30cm) - this is a adapted shallow bath with support rails.

The height to access the bath 15" (38cm) - there is an assistance ledge at the rear of the bath.

The height of the bed is 2' (60cm) - there is ample space to manoeuvre a wheelchair on both sides of the bed.

The height of the table in the room is 27" (69cm).

Accessible Rooms XX/XX/XX

Located on the lower ground floor .

Restaurant

Located overlooking the canalside with level access on the lower ground floor and level access to the terrace.

Breakfast is served buffet style, a member of staff will be able to help with carrying items or selecting items from the buffet for you.

The width of the restaurant entrance door is 63" (160 cm).

The height of the restaurant buffet tables is 43" (119 cm).

The height of the cold buffet area is 40" (102 cm).

The height of the hot buffet area is 35.5" (90 cm).

The height of a table in the restaurant is 29.5" (75 cm).

Function rooms

A range of meeting and function rooms with level access on the ground floor.

FUNCTION ROOMS

Conservatory

The width of the doors to the conservatory is 47" (120 cm).

FUNCTION ROOMS

Lion suite

There is

Leisure club

Fully accessible swimming pool area with level access spa pool, sauna and steam room.

LEISURE CLUB

Accessible changing room

The accessible changing room is located 12' (4m) from the leisure club reception desk.

The width of the entrance door is 33" (84cm).

The width of the entrance door to the poolside is 33" (84cm).

LEISURE CLUB

Swimming pool

The pool area surround is completely level access, with stability bars and rails.

There is a vertical access ladder and a set of four wide shallow steps.

The pool is 3' 7" (1.1 m) deep at the shallow end.

LEISURE CLUB

Spa pool

The spa pool is also level access to the main pool surround.