Wifi access
Simply locate the 'LQGuest' network on your device and complete the sign-in form to obtain complimentary wifi access.
Room thermostat instructions
You'll find a portable fan located in your wardrobe.
Television streaming
Freeview is available.
In room safe operation
A personal safe is located in your wardrobe. Simply select a four-digit PIN of your choice to secure your items.
Coffee machines
If you are staying in a double superior room or suite, you'll find a personal coffee machine with individual artisan-style drink pods.
Room service
Room service is available daily from 11:00 am to 9:30 pm. You can order directly with our restaurant team or by dialling '0' from your bedroom phone. We also offer breakfast delivered to your room, which can be organised by completing the card and leaving it on your door handle before 2.00 am.
Housekeeping requests
For housekeeping, if you are staying for more than one night, please request room service by placing the 'Please make up my room' card on your door or by informing the Front Desk. You can also request extra pillows, towels, etc., from our Front Desk team, who will be happy to assist you.
Laundry and dry cleaning
Please call the Front Desk on '0' to make arrangements for any laundry or dry cleaning you would like taken care of.
Concierge assistance
Discover places to visit in the local areas by visiting our page about the best local destinations. You may also be interested in discovering What's on locally, and at the resort. A variety of local area resources and maps are available from the knowledgeable Front Desk team - drop by to speak with them or call from your room on '0'.
Check-out procedure
Check-out is by 11.00 am unless specified within your stay experience or you have purchased a late check-out option. A late check-out of 1.00 pm can be arranged at £20.00 per room, subject to availability.
Menus
Our Waterside Bar & Restaurant is open all day for breakfast, lunch, afternoon tea and dinner, you'll find an extensively stocked bar, expertly curated wine list and variety of menus. For a quick bite to eat or a sweet treat, head on over to the Country Club, where you shall find Cafe Ash, our all day casual dine and coffee house.
Opening hours
Waterside Bar & Restaurant
Breakfast
Monday - Friday: 6.30 am - 10.00 am
Saturday - Sunday: 7.00 am - 10.30 am
Lunch
Monday - Friday: 11.30 am - 5:30 pm
Saturday - Sunday: 12.30 pm - 5.30 pm
Afternoon Tea
Monday - Saturday: 12.00 pm - 5.00 pm
Dinner
Monday - Sunday: 5.30 pm - 9.30 pm
Bar
Sunday - Thursday: 11.00 am - 11.00 pm
Friday - Saturday: 11:00 - 00:00
Cafe Ash
Monday-Sunday: 8.00 am - 6.00 pm
Table reservation
Table reservations for dinner are essential, and can be quickly and easily booked online. No reservation is required for breakfast or for a table at Cafe Ash.
Recommendations
Joanna says...
"Lovely atmosphere, friendly and great service, yummy food all fresh and great value! Highly recommend!"
Alexandra says...
"We had a lovely meal, the service was great, food was beautiful. I would definitely recommend."
James says...
"We dined here for our anniversary. All of the staff were very friendly, welcoming, and polite. The food was amazing, and the portion sizes were big! The prices are very reasonable. We had breakfast in the morning too and it was so good. A great selection and very fresh. We can't wait to return."
Natalie says...
"The food was outstanding. We had a 3 course meal and everything was exceptional. The service was good, the pricing was fair for the quality of food, we enjoyed everything about it!"
Susan says...
"Four of us found the venue pleasing, the staff friendly and helpful, and the food fresh and tasty."
Lynne says...
"Restaurant was very busy when we went with a very large party. However, service was good. All the servers were very helpful and friendly."
Richard says...
"We ate three times in the restaurant. Each time the food was delicious, the best I've ever had. The service was excellent. Very professional and each time we were made to feel special."
Jamie says...
"We ate three times in the restaurant. Each time the food was delicious, the best I've ever had. The service was excellent. Very professional and each time we were made to feel special."
Stephen says...
"The meal and service were excellent. I had the rib-eye steak which was particularly good, very tender, tasty and cooked to perfection. The young man, who served us, Ben R, was very helpful and friendly. He made us feel very much at home."
Fitness centre
Our leisure facilities include a wide choice of state-of-the-art equipment which is available for all guests to use throughout your stay from 12.00 pm on the day of arrival to 4.00 pm on the day of departure. If you are interested in becoming a member, you'll find we have a variety of packages to select from to suit your lifestyle.
Book a Personal Training session
Our expert team are always on hand to provide tips to get the most from your workout, however if you'd prefer some dedicated time with a qualified professional to perfect your routine, take a moment to book a Personal Training session with us.
Spa services
Our beautifully appointed spa offers an environment where you can truly relax and rejuvenate. Visit the spa page for more details on our treatments and spa experiences.
We are also proud to offer a wide selection of therapist free experiences.
Besides browsing our on-site retail we also offer an extensive range of TempleSpa products to purchase online from our spa and beauty collection.
Pool and thermal suite
There is a 20 metre indoor pool open all year round.
Our pool opening times are as follows:
Monday to Friday (including bank holidays): 6.30 am - 10.00 pm
Saturday & Sunday: 8.00 am - 8.30 pm
Children are welcome in the pool from:
Monday to Friday: 10.30 am - 11.30 am and 2.00 pm - 6.00 pm
Saturday & Sunday: 10.00 am - 4.00 pm
Use of our leisure facilities are included in all stays, please note our spa carries an extra charge but is inclusive in all our spa day and stay experiences.
Padel
You'll find world-class padel courts – featuring premium facilities by Ace Padel.
Opening times
Monday - Friday: 6.30 am - 10.00 pm
Saturday - Sunday: 8.00 am - 8.00 pm
Local attractions
Discover places to visit in the local areas by visiting our page about the best local destinations. You may also be interested in discovering What's on locally, and at the resort. A variety of local area resources and maps are available from the knowledgeable Front Desk team - drop by to speak with them or call from your room on '0'.
Public transport information
Train
The closest railway station is Gobowen [GOB], on the Shrewsbury–Chester line, approximately 2 miles away. Trains are primarily operated by Transport for Wales, with regular services running north to Chester and Wrexham and south to Shrewsbury, Birmingham, and Cardiff. There's also a once-daily weekday Avanti West Coast service between Wrexham and London Euston. Once at Gobowen, it’s a short taxi ride or a 30-minute walk to the resort.
Bus
Local bus routes operated by Arriva Wales, Arriva Midlands, Tanat Valley Coaches, and other independents serve the area. Route 2/2A links Oswestry, Gobowen, and Wrexham, running hourly Monday–Saturday. The bus departs from Oswestry Bus Station, arriving near Lion Quays at Perry Road Junction or the “Palmant Mawr/Roundabout” stops within a 10–15-minute walk, taking around 30 minutes and costing £2–£3. Routes T12/T12C and 53 also stop near the resort, around 800 m away via “Roundabout”. For up-to-date timetables and route maps, check Traveline.
Taxi and ride-share service
Taxis are readily available from Gobowen station and Oswestry town with Vroom Oswestry: 01978 357 777 or Oswalds Cars: 01691 596 596.
Key locations
Hotel events
There's always something happening at the resort. Check out our seasonal events guide and get planning your next date night, get together with friends or family occasion. To make the most of your next visit check out our extensive offers.
Offer Category
Offer Ends: 31 Aug 2025
Our seasonal spa days are back! Enjoy half day spa access, welcome refreshments, a 25 minute treatment, spa lunch and discounts on further treatments and products.
**Upgrade to a Full Day of Spa access for just £20pp**
From £79
Special Offer
A Two night stay for two guests in an upgraded view bedroom to include full English breakfast both days, dinner on the day of arrival and use of the leisure club facilities throughout your stay.
From £300
Special Offer
An overnight stay in an upgraded room with full breakfast, dining allowance for Waterside Restaurant and leisure club access throughout.
Up to 30th September, this stay also includes 2 hours complimentary access to our amazing spa facilities!
From £180
Accessibility
At Lion Quays Resort, we are committed to ensuring that all our guests feel welcome, comfortable, and supported throughout their stay. Our Accessibility Statement outlines the steps we’ve taken to make our facilities, accommodation, and services as inclusive and accessible as possible for guests with disabilities or specific access needs. Whether you're planning a spa day, overnight stay, or dining experience, we aim to provide clear information to help you plan your visit with confidence. Please read on to learn more about accessible parking, step-free access, adapted rooms, hearing loops, and other support we offer.
Emergency contacts
In the event of an emergency, dial 999 from any phone to reach the UK emergency services. This number connects you to police, ambulance, fire brigade, and the coastguard.
Calls are free and can be made from mobile phones, landlines, or public telephones. If you are calling from the bedroom phone be sure to place a '9' ahead of the number.
If you are on or near the water and require urgent assistance, ask specifically for the coastguard.
For non-emergency medical advice, call NHS 111.
If you have a hearing or speech impairment, you can use the text relay service by dialling 18000.
Should you be aware of an emergency please also alert the Duty Manager who will be able to assist you - you may do this by alerting any member of staff.
Lost property
If you’ve misplaced something during your visit to Lion Quays Resort, we’re here to help. Our team manages all lost property with care and will do our best to reunite you with your belongings. Please complete the lost property form with as much detail as possible, and a member of our team will be in touch.
Places of worship
Late pharmacy
Your thoughts
We thrive on your feedback and would sincerely appreciate if you took a few minutes to complete our post-stay guest survey. For taking the time to complete it we will automatically enter you in to our seasonal prize draw to win a return visit to an LQ Resort.
Complaints
Should you experience any disappointment during your stay, please ask to speak to the Duty Manager.
We endeavor to resolve all issues whilst you are staying with us as we want you to truly enjoy your time at the resort.
Should you need to contact us regarding a disappointment following your stay or didn't feel that our response was satisfactory then please email reservations@lionquays.co.uk and your complaint shall be coordinated to the correct person for resolution.
Smoking
Smoking is not permitted inside any of our rooms if found to be smoking in the rooms there will be a penalty fee to pay - initially £150 cleaning fine then £100 per day the room is unsellable.
Fire alarm
Please note that we test our fire alarm weekly on Tuesday at 1.00 pm. On hearing the fire alarm please make your way to the nearest fire exit with the meeting point located on the car park next to the log cabin.
Room accounts
If you wish to charge anything back to your bedroom account, please show the member of staff your key wallet; you will be requested to sign all charges as proof of purchase. A £100 preauthorisation is required at reception to set-up an account; this shall require settlement upon departure.
Payment
The resort does not accept cash. All major debit and credit cards are accepted including the use of digital wallets in pounds sterling. All rooms to be settled upon check-in.