Half day experience in your own private suite

• Calming chamomile tea on arrival
• Cosy robe and LQ flip-flops
• Full access to our spa facilities
• Chef’s selection of sweet treats
• Option to add treatments or therapist-free experiences with 20% savings (when booked in advance)

Deposits and cancellations

• A 100% non-refundable deposit is required when booking any spa treatment or experience.
• Deposits can be transferred to another appointment if cancelled with more than 48 hours’ notice.
• Cancellations within 48 hours or no-shows will be charged the full amount.

Arrival and booking

• Spa opening hours: 8:30 to 19:30. Located in The Club building.
• Arrive 30 minutes before your first appointment to complete a health questionnaire and relax.
• Late arrivals may result in shortened treatments without a price adjustment.
• Book treatments in advance to avoid disappointment.
• Full payment is required at booking. If using vouchers, provide the reference number and bring them with you.

What to bring

• We provide a robe, towel, and flip flops. Bring swimwear, fitness wear (if needed), and personal toiletries.
• Hairdryers and straighteners are available.

Health and suitability

• Complete a medical questionnaire on arrival. Inform us of pregnancy, recent surgery, or health conditions when booking.
• Our team can advise on suitable treatments if needed.

Thermal suite etiquette

• Avoid reserving loungers. Items left for over 30 minutes may be removed by staff.
• Mobile devices are not permitted in relaxation areas to ensure peace and quiet.
• Photography is not allowed in the thermal suite.

Food and beverages

• Available at Café Ash or Nico’s restaurant, with payment at reception.
• Enjoy 20% off food at Waterside restaurant from 17:00-19:00 on the day of your visit.

Valuables and lost property

• Use the lockers provided or leave valuables at home.
• Lion Quays is not responsible for lost or damaged items.
• Lost property is kept for one month (liquids, swimwear, or undergarments are kept for one week).

Departure

• Please leave within 30 minutes of the spa closing time, allowing time to gather your belongings.